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Frequently Asked Questions

Speaking as a tourist, I know that I want my tour to be something to remember for all the right reasons. You want to be able to look back on the day as a great memory, knowing that you had the very best experience possible. We are and will always remain a boutique, small group tour company to ensure we continuously provide a personable, premium experience with a high level of customer service. In addition, all of our tour experiences are completely unique to Best of Perth Tours have been carefully planned with the guest in mind with an absolute focus on quality to ensure you have the very best day possible.

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A good Tour Guide is somebody who knows how to make your day extra special. They are knowledgeable, providing anecdotes, historical and factual information throughout the day. They make the day entertaining and ensure that everyone has the absolute best experience possible. They have a great attention to detail and make sure that the tour delivers on exactly what is promised. Most importantly, they stay with you for the entire day. In short, they are responsible for your day. A bus driver will pick you up and drop you off from location to location. They aren’t typically there to entertain or interact with guests nor is it their responsibility to ensure everything runs smoothly at each venue. Ther job stops at the bus and will drop the groups at the venue and give them a time to meet up later. Typically this means they hand you over to the venue to look after the group and are not there to assist should anything go wrong. Ask around and people will tell you that your Tour Guide can be the difference between having a great day versus a day that you would rather forget. It is always important to read reviews and understand who your Tour Guide will be before choosing your tour company.

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In a word, ‘quality’. Our tour caters to people who want to have an exceptional experience on the day. We include a private behind-the-scenes winery tour that gives our guests a better understanding of the wine making process so they can appreciate the effort that goes into making every bottle of wine and what makes each wine unique. Guests also have the chance to ask any questions on the tour and throughout the day with an officially accredited expert to help further their knowledge and understanding. We provide a gourmet main course lunch with a variety of choices for our guests as opposed to the shared platter option that the other companies offer. We only offer small group tours meaning you have a much personal experience with the Tour Guide and receive a high quality of service throughout the day. Finally, being a small group tour we are able to visit and sample wines and the best wineries that don’t allow big group tours to visit.

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WSET stands for Wine & Spirits Education Trust and their qualifications are recognised globally as the international standard in wine and spirit knowledge. The courses are designed for professionals and enthusiasts who have a passion for wines and spirits. In the last academic year more than 85,000 candidates sat a WSET exam in over 70 countries. A qualification is given to those who can successfully demonstrate a core understanding of wines with knowledge of major grape varieties and important wine regions in which they are grown. This includes different styles of wines produced from these grapes as well as spirits and liqueurs, their key classifications and labelling terminology.

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Any bookings cancelled more than 72 hours prior to the commencement of the tour will be entitled to a full refund. Due to commitments required with other venues, bookings cancelled less than 72 hours prior to the start time of the tour will be eligible for a 50% refund. Guests who do not arrive for the tour or do not arrive before the departure time will unfortunately be ineligible for a refund. Rescheduling of tours may be possible at the discretion of Best of Perth Tours.

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Whilst we have the ability to transport wheelchairs on our vehicles, we unfortunately do not have wheelchair access on our vehicles. Our vehicles have two small steps to board the vehicle, so provided you have the ability (or assistance) to board the vehicle then we would be able to accommodate you on the tour.

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Can’t find an answer to your question? Complete the enquiry form on our Contact Us page.